Visit Wales On-Line Business Survey

The first set of questions are specifically about Tourist Information Centres

	Where is your nearest Tourist Information Centre?

Do you interact with your local Tourist Information Centre?

Extensively

To some extent

	If no, why not?

What kind of contact do you have with them (please tick all that apply)

Bookings

Distributing our promotional print

Collecting regional information

Collecting local information

Other

	If other, please specify

	What would encourage you to use a Tourist Information Centre in future?

What is the best way the Tourist Information Centre can keep in touch with your business?

Telephone

Face to face/personal visit

Website

Social media

Other

	If other, please specify

Where would you expect to find a staffed Tourist Information Centre? (please tick all that apply)

Town centre

Main visitor attraction

Motorway services

Transport hub (e.g. railway station, airport, bus depot)

Shopping precinct

Supermarket

None of these

Other

	If other, please specify

	Please rank your chosen options from above in order of the most important place you think a staffed Tourist Information Centre should be located. (1 most important - 6 least important)
	Town centre
	Main visitor attraction
	Motorway services
	Transport hub (e.g. railway station, airport, bus depot)
	Shopping precinct
	Supermarket

Please indicate how aware you were of the services provided by Tourist Information Centres
	Aware	Unaware
Attraction information
Attraction ticket sales
Accommodation information
Accommodation bookings
Eating out information
Theatre/event tickets
Travel information
Coach/travel tickets
Activity information
Souvenirs/gifts

The next two questions try and capture your views on services available to your business and to your customers respectively

Which of the following list of services provided by Tourist Information Centres do you think are most important to your BUSINESS?
	Very important	Important	Neither important nor unimportant	Less important	Not important at all	Don't Know
Attraction information
Attraction ticket sales
Accommodation information
Accommodation booking service
Eating out information
Theatre/event tickets
Travel information
Coach/travel tickets
Activity information
Souvenirs/gifts

Which of the following list of services provided by Tourist Information Centres do you think are most important to your CUSTOMERS?
	Very important	Important	Neither important nor unimportant	Less important	Not important at all	Don't Know
Attraction information
Attraction ticket sales
Accommodation information
Accommodation booking service
Eating out information
Theatre/event tickets
Travel information
Coach/travel tickets
Activity information
Souvenirs/gifts

	What other services should be provided by Tourist Information Centres which would benefit your business and/or tourism in your area?

	In what ways can Tourist Information Centres best help you in providing visitor information to your customers in future?

The number of accommodation bookings made by Tourist Information Centres has declined in recent years. Should Tourist Information Centres still have a role in making bookings?

Yes

Don't know

	If yes, how could this role be enhanced?

The last few questions are about other aspects of visitor information and your own specific business needs

	What do you think are the biggest weaknesses in the way visitor information is currently provided through all channels?

	What help, if any, do you need to deliver improved visitor information to your customers?

	Are there any other comments you would like to make?

Please click on the submit button to send through your responses

Thank you for your assistance with this very important research survey

Wales Visitor Information Survey 2011

On-Line Business Survey

The first set of questions are specifically about Tourist Information Centres

The next two questions try and capture your views on services available to your business and to your customers respectively

The last few questions are about other aspects of visitor information and your own specific business needs

Please click on the submit button to send through your responses

Thank you for your assistance with this very important research survey